Return and Refund Policy

Return and Refund Policy

We are committed to ensuring customer satisfaction and provide the option to return or claim goods in accordance with applicable laws. Below you will find the conditions and procedures for returning products and handling claims.

1. Returning Goods Without Reason

If you are not satisfied with your purchase, you have the right to return the item within 14 days of receiving it without providing any reason.

Conditions for Return:

  • The item must be unused, undamaged, and in its original packaging.
  • It must be returned complete, including all accessories and documentation.
  • The cost of returning the item is covered by the customer.

Return Procedure:

  1. Contact us via email at info@jachtar.sk, including your order number and details about the item you wish to return.
  2. Send the item to our return address:
    Wizards spol. s r.o.
    Peter Agh
    Velký Lapáš 1226
    95104 Velký Lapáš
  3. Once we receive and inspect the returned product, we will process your refund within 14 days, sending the amount back to your original payment method.

2. Claiming a Defective or Damaged Product

If the item you received is defective or damaged, you are entitled to submit a claim within the legal warranty period of 24 months.

Claim Procedure:

  1. Send us an email at info@jachtar.sk, providing your order number and a detailed description of the defect.
  2. We will assess the issue and provide you with further instructions, which may include sending the item back for inspection.
  3. If required, return the defective product to:
    Wizards spol. s r.o.
    Peter Agh
    Velký Lapáš 1226
    95104 Velký Lapáš
  4. Once we receive and evaluate the item, we will inform you of the next steps.
  5. If the claim is valid, we will either repair, replace, or refund the product.

All claims will be processed within 30 days of receiving the item.

3. Items That Cannot Be Returned

According to the applicable legal regulations, the following items cannot be returned:

  • Customized or personalized items tailored to the customer’s request.
  • Hygiene products that have been opened and used.
  • Digital content or services that have already been activated or downloaded.

4. Contact Information for Returns and Claims

If you have any questions regarding returns or claims, feel free to contact us:

📧 Email: info@jachtar.sk
📍 Return address:
Wizards spol. s r.o.
Peter Agh
Velký Lapáš 1226
95104 Velký Lapáš

💡 Tip: Please contact us before sending a return or claim. We are happy to assist you with the process and find the best solution.